Complaints & Grievance Redressal
Last updated: October 27, 2026
1. Raise a complaint
Email contact@breakoutnavigator.com with the subject "Grievance", or use the in-app Help & Support form. Include your registered email, the date of the issue, and any relevant details.
Every grievance is recorded in our compliance register with a unique reference number.
2. Resolution timeline
- Acknowledgement: within 7 working days.
- Resolution: within 21 days of receipt.
- You will receive the outcome and reasons by email.
3. Escalation
If your complaint is not resolved to your satisfaction, you may escalate it to SEBI through the SCORES portal (scores.sebi.gov.in) or the SMART ODR portal (smartodr.in) for online dispute resolution.
4. Related policies
See our Investor Charter, Refund & Cancellation Policy and Terms of Service.