Refund & Cancellation Policy

1. Overview

BreakoutNavigator offers both free and paid subscription plans. This policy explains how cancellations and refunds work for our paid plans (Pro and Elite).

2. Free Trial

New users receive a 3-day free Pro trial upon signup. No payment method is required to start the trial. At the end of the trial, your account automatically reverts to the Free plan unless you upgrade.

3. Cancellation

You may cancel your paid subscription at any time. Cancellation takes effect at the end of your current billing period — you will continue to have access until then. No partial refunds are issued for the current billing period after cancellation.

To cancel, use the Billing section in your account settings or contact us via the in-app Help & Support form.

4. Refund Eligibility

We offer refunds under the following conditions:

• 7-Day Money-Back Guarantee: If you are not satisfied with your paid subscription, contact us within 7 days of your initial purchase for a full refund. This applies to your first paid subscription only.
• Service Unavailability: If the Service is materially unavailable or non-functional for more than 48 consecutive hours due to our fault, you may request a prorated refund for the affected period.
• Accidental Billing: If you were charged due to a billing error (e.g., duplicate charge), we will refund the incorrect amount upon verification.

5. Non-Refundable Cases

Refunds are not provided in the following situations:

• Change of mind after the 7-day window has passed.
• Failure to use the Service during the subscription period.
• Violation of our Terms of Service leading to account suspension.
• Price changes or plan modifications after purchase.
• Promotional or discounted purchases explicitly marked as non-refundable.

6. How to Request a Refund

Submit a refund request via the in-app Help & Support form or email contact@breakoutnavigator.com. Include your registered email address, subscription tier, date of purchase, and reason for the refund. We aim to respond within 3 business days and process approved refunds within 7–10 business days to the original payment method.

7. Plan Downgrades

Downgrading from Pro/Elite to Free takes effect at the end of your current billing period. Downgrading from Elite to Pro is treated as a cancellation of Elite followed by a new Pro subscription; any refund for the Elite period follows the standard refund policy above.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact

Questions about refunds or cancellations? Reach us through the in-app Help & Support form or email contact@breakoutnavigator.com.